SPAR Canada, a global leader in merchandising, is hiring a Client Services Manager to join our head office team in our Vaughan office (hybrid work schedule)! In this role, you will manage a retail-based dedicated program for our client, one of the world’s leading national appliance brands. You will be accountable for program execution at retail including managing a team of 8 dedicated field representatives in various provinces.
To succeed in this role, you must be highly organized, deadline-oriented, proficient in reporting, and possess a solid understanding of the retail environment along with strong people management skills. Your background should include project management, customer service, team management and strong administrative skills. You will support our client through the execution of key deliverables, tracking client metrics, data collection, and analysis.
WHAT WE OFFER:
- Great team environment
- Hybrid role
- Competitive pay
- Comprehensive benefits package
- Medical, Dental, Vision
- AD&D, Long Term Disability
- 3 weeks paid vacation
RESPONSIBILITIES:
- Client relationship building through face to face, verbal and written communication.
- Ensure that the client’s retail standards and objectives are achieved.
- Manage, motivate and develop a team of in-field representatives.
- Set and monitor KPI’s, develop retail strategies based on representative feedback.
- Develop program instructions and training materials for in-field representatives using a consultative approach with clients and proven best practices.
- Work closely with the field team to ensure they have a complete understanding of program objectives.
- Follow field level execution and look for opportunities for improvement and support issue resolution.
- Troubleshoot any potential job execution errors and resolve immediately.
- Provide clients with status updates mid-project and call out any opportunities that may require resolution.
- Develop post-program executive summaries and ensure all client deliverables are met in a timely fashion.
- Delivery of business review presentations in person (speaking in front of clients and leading the development and delivery of presentations).
- Evaluate and provide strategic insights and actionable recommendations to enhance business performance and drive continuous improvement.
- Manage the planning & distribution of shipments where required.
- Utilize internal system tools and enhancements and become a system expert.
- Ensure all client invoices are accurate and submitted to finance/client in a timely manner.
- Assist with budgeting and reforecasting.
- Involvement in periodic project reporting & recommendations for enhancements.
- Work collaboratively with other members of the Client Services team.
POSITION REQUIREMENTS:
- Strong project administration expertise with exceptional analytical and excel skills
- Attention to detail and able to take initiative
- Client facing experience
- Strong computer experience (Excel, Word, PowerPoint)
- Detailed, organized and time management expertise
- Excellent communication skills (written and oral)
- Team player, self-motivated and proactive
- People management skills
- Ability to work in fast-paced & demanding environment
- Merchandising/business/retail background
- Ability to travel to retail locations and meet with field representatives
- Bilingual (French) an asset.
JOB QUALIFICATIONS-EDUCATION/EXPERIENCE:
- College degree/diploma required
- Minimum three (3) years of retail/merchandising client service management experience
We thank all applicants in advance; only qualified candidates will be contacted. SPAR Canada is an equal opportunity employer. At SPAR, we celebrate diversity and are committed to creating an inclusive environment for all.
SPAR Canada continues to operate as an essential service in Merchandising and is proud to offer a safe and supportive working environment to all its Field Teams.
SPAR Canada Company is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply.
